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Acceptable Use Policy

Last Updated: 25 May 2023

This Acceptable Use Policy (‘Policy’) is part of our Terms & Conditions (‘Legal Terms’) and should therefore be read alongside our main Legal Terms. If you do not agree with these Legal Terms, please refrain from using our Services. Your continued use of our Services implies acceptance of these Legal Terms.

Please carefully review this Policy which applies to any and all:

(a) uses of our Services (as defined in ‘Legal Terms’)

(b) forms, materials, consent tools, comments, post, and all other content available on the Services (‘Content’) and

(c) material which you contribute to the Services including any upload, post, review, disclosure, ratings, comments, chat etc. in any forum, chatrooms, reviews, and to any interactive services associated with it (‘Contribution’).

Who we are

We are Pre Hospital Hub. We operate the website https://prehospitalhub.co.uk (the ‘Site’), as well as any other related products and services that refer or link to this Policy (collectively, the ‘Services’ ).

Use of the Services

When you use the Services you warrant that you will comply with this Policy and with all applicable laws.

You also acknowledge that you may not:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Engage in unauthorised framing of or linking to the Services.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Make improper use of our Services, including our support services or submit false reports of abuse or misconduct.
  • Engage in any automated use of the Services, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
  • Attempt to impersonate another user or person or use the username of another user.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services, except as expressly permitted by applicable law.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’ or ‘pcms’).
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or using or launching any unauthorised script or other software.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.

Community/Forum Guidelines

In order to foster a positive and welcoming community, we kindly ask all users to adhere to the following guidelines.

Respectful and Inclusive Communication: Engage in respectful and inclusive communication with fellow forum members. Treat others with kindness, empathy, and respect, regardless of their opinions or backgrounds. Avoid personal attacks, insults, or any form of harassment.

Constructive Contributions: Contribute to the forum in a constructive manner. Provide valuable insights, ask thoughtful questions, and share relevant information. Avoid spamming, excessive self-promotion, or posting irrelevant content.

Stay on Topic: Keep discussions focused on the relevant topics and threads. Avoid derailing discussions or going off-topic, as it helps maintain clarity and coherence within the forum.

Mind Your Language: Refrain from using offensive, vulgar, or discriminatory language. Be mindful of the impact your words may have on others. Maintain a positive and inclusive environment where everyone feels comfortable participating.

Respect Intellectual Property: Respect copyright laws and give proper credit when sharing content from external sources. Do not post copyrighted material without permission, and if you quote or reference others’ work, provide proper attribution.

No Illegal or Harmful Activities: Do not engage in or promote any illegal, harmful, or unethical activities. This includes sharing or discussing pirated software, distributing malicious content, or advocating for illegal actions. Keep the forum a safe and lawful space for all.

Report Inappropriate Behaviour: If you encounter any inappropriate behaviour or content, please report it to the forum moderators or administrators – admin@prehospitalhub.co.uk. Help maintain a positive and respectful community by actively participating in keeping the forum safe.

Remember, these guidelines are in place to ensure a positive and enriching experience for all forum members. By following these guidelines, we can create a welcoming environment where everyone can freely express their thoughts and engage in meaningful discussions.


In this Policy, the term ‘Contribution’ means:

  • any data, information, software, text, code, music, scripts, sound, graphics, photos, videos, tags, messages, interactive features, or other materials that you post, share, upload, submit, or otherwise provide in any manner on or through to the Services; or
  • any other content, materials, or data you provide to Pre Hospital Hub or use with the Services.

Some areas of the Services may allow users to upload, transmit, or post Contributions. We may but are under no obligation to review or moderate the Contributions made on the Services, and we expressly exclude our liability for any loss or damage resulting from any of our users’ breach of this Policy. Please report any Contribution that you believe breaches this Policy; however, we will determine, in our sole discretion, whether a Contribution is indeed in breach of this Policy.

You warrant that:

  • you are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and this Policy
  • all your Contributions comply with applicable laws and are original and true (if they represent your opinion or facts);
  • the creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party; and
  • you have the verifiable consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and this Policy.

You also agree that you will not post, transmit, or upload any (or any part of a) Contribution that

  • is in breach of applicable laws, regulation, court order, contractual obligation, this Policy, our Legal Terms, a legal duty, or that promotes or facilitates fraud or illegal activities;
  • is defamatory, obscene, offensive, hateful, insulting, intimidating, bullying, abusive, or threatening, to any person or group;
  • is false, inaccurate, or misleading;
  • includes child sexual abuse material, or violates any applicable law concerning child pornography or otherwise intended to protect minors;
  • contains any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner;
  • promotes violence, advocates the violent overthrow of any government, or incites, encourages, or threatens physical harm against another;
  • is obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, contains sexually explicit material, or is otherwise objectionable (as determined by us);
  • is discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age;
  • bullies, intimidates, humiliates, or insults any person;
  • promotes, facilitates, or assists anyone in promoting and facilitating acts of terrorism;
  • infringes, or assists anyone in infringing, a third party’s intellectual property rights or publicity or privacy rights;
  • is deceitful, misrepresents your identity or affiliation with any person and/or misleads anyone as to your relationship with us or implies that the Contribution was made by someone else than you;
  • contains unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation that has been ‘paid for’, whether with monetary compensation or in kind; or
  • misrepresents your identity or who the Contribution is from.

Review and Ratings

When your Contribution is a review or rating, you also agree that:

  • you have firsthand experience with the blogs, articles, other users comments, forums and questions & answers being reviewed;
  • your Contribution is true to your experience;• you are not affiliated with competitors if posting negative reviews (or linked in any way to, e.g., by being the owner or seller/manufacturer of, a product or service if posting positive reviews);
  • you cannot make or offer any conclusions as to the legality of conduct;
  • you cannot post any false or misleading statements; and
  • you do not and will not organise a campaign encouraging others to post reviews, whether positive or negative.

Reporting a breach of this policy

We may but are under no obligation to review or moderate the Contributions made on the Services and we expressly exclude our liability for any loss or damage resulting from any of our users’ breach of this Policy. If you consider that any Content or Contribution:

  • breach this Policy, please email us at admin@prehospitalhub.co.uk, or refer to the contact details at the bottom of this document to let us know which Content or Contribution is in breach of this Policy and why; or
  • infringe any third-party intellectual property rights, please email us at admin@prehospitalhub.co.uk.

We will reasonably determine whether a Content or Contribution breaches this Policy.

Consequences of breaching this policy

The consequences for violating our Policy will vary depending on the severity of the breach and the user’s history on the Services, by way of example:

We may, in some cases, give you a warning and/or remove the infringing Contribution, however, if your breach is serious or if you continue to breach our Legal Terms and this Policy, we have the right to suspend or terminate your access to and use of our Services and, if applicable, disable your account. We may also notify law enforcement or issue legal proceedings against you when we believe that there is a genuine risk to an individual or a threat to public safety.

We exclude our liability for all action we may take in response to any of your breaches of this Policy.

Complaints and Removal of legitimate content

If you consider that some Content or Contribution have been mistakenly removed or blocked from the Services, please refer to the contact details at the bottom of this document and we will promptly review our decision to remove such Content or Contribution. The Content or Contribution may stay ‘down’ whilst we conduct the review process.

Our moderators use the following to decide whether or not to block user-generated content and when to do so:

Familiarity with Community Guidelines: Our moderators are well-versed in the community guidelines that we have established. These guidelines outline the expected behaviour and content standards for our platform, ensuring a safe and respectful environment for all users.

Content Evaluation: When reviewing user-generated content, our moderators carefully assess its compliance with the community guidelines. They consider factors such as offensive language, hate speech, harassment, spam, or any other violations specified in the guidelines.

Contextual Analysis: Our moderators take into account the context in which the content was shared. They evaluate the intent behind the content and the potential impact it may have on the community. They consider whether it contributes constructively to discussions or if it incites negativity, conflicts, or any form of harm.

Consistency and Fairness: Our moderators maintain consistency and fairness in their decisions. They apply the community guidelines objectively to all user-generated content, regardless of the user’s identity or status. They strive to create a level playing field where everyone is subject to the same standards.

Professional Judgment: Our moderators exercise professional judgment while considering the unique circumstances of each case. They balance the importance of free expression with the need to maintain a safe and respectful community. They aim to strike a fair balance while upholding the values and principles outlined in the community guidelines.

User Reports and Feedback: Our moderators take user reports and feedback into consideration. If users come across content that they believe violates the community guidelines, they are encouraged to report it. Our moderators carefully review these reports and incorporate them into their decision-making process.

Ongoing Training and Development: Our moderators undergo regular training and development programs to stay updated on emerging issues, best practices, and evolving community standards. This ensures that they can make informed decisions and address new challenges effectively.

By following these guidelines and leveraging the expertise of our dedicated moderation team, we strive to maintain a safe and inclusive platform where users can engage in meaningful discussions and interactions.


Pre Hospital Hub is under no obligation to monitor users’ activities, and we disclaim any responsibility for any user’s misuse of the Services. Pre Hospital Hub has no responsibility for any user or other Content or Contribution created, maintained, stored, transmitted, or accessible on or through the Services, and is not obligated to monitor or exercise any editorial control over such material. If Pre Hospital Hub becomes aware that any such Content or Contribution violates this Policy, Pre Hospital Hub may, in addition to removing such Content or Contribution and blocking your account, report such breach to the police or appropriate regulatory authority. Unless otherwise stated in this Policy, Pre Hospital Hub disclaims any obligation to any person who has not entered into an agreement with Pre Hospital Hub for the use of the Services.

How can you contact us?

If you have any further questions or comments or wish to report any problematic Content or Contribution, you may contact us by: Email: admin@prehospitalhub.co.uk.